سياسة الخصوصية
At الثرموستات فقط, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, request installation services, purchase products, or interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
JustThermostat is a business offering smart thermostats, related accessories, consultation, delivery, and installation services in Dubai and across the UAE.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email:Sales@justthermostat.com
Phone: +971 58 651 4678
Address: دبي الإمارات العربية المتحدة
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide
When you contact us, place an order, request a quote, book an installation, or fill out a form, we may collect:
- Full name
- Phone number
- Email address
- Billing address
- Installation address
- Company name, if applicable
- Order details
- Payment-related details
- Any information you provide in messages, forms, WhatsApp chats, or service requests
Technical Information
When you browse our website, we may automatically collect certain information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referral source
- Cookies and similar tracking data
Service and Installation Information
If you request thermostat installation or compatibility support, we may also collect:
- Property type
- Air conditioning or HVAC system details
- Photos, videos, or wiring diagrams you share
- Location details needed for delivery or installation
- Notes related to technical assessment or support
3. How We Use Your Information
We use your information to:
- Process orders and payments
- Arrange product delivery and installation appointments
- Respond to inquiries and customer support requests
- Provide thermostat compatibility guidance
- Improve our products, services, and website performance
- Send order updates, service confirmations, and support messages
- Communicate promotional offers, updates, or relevant marketing where permitted
- Detect fraud, misuse, or security issues
- Comply with legal or regulatory obligations
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
These technologies may be used to:
- Remember user preferences
- Analyze website traffic and performance
- Improve website functionality
- Support advertising and remarketing campaigns
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Payments
If you make a purchase through our website, payment information may be processed by secure third-party payment providers. We do not store your full credit card or debit card details on our servers unless clearly stated otherwise through a secure payment solution.
We recommend reviewing the privacy policies of any third-party payment providers used on our website.
6. Sharing of Information
We do not sell your personal information. However, we may share your information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Delivery and logistics providers
- Installation teams and technicians
- Website hosting and maintenance providers
- Analytics and marketing platforms
- Customer communication tools such as email or WhatsApp
- Legal or regulatory authorities if required by law
These third parties only receive the information necessary to perform their services.
7. Marketing Communications
We may send you promotional messages, offers, or updates about our products and services if you have contacted us, purchased from us, or subscribed to receive such communications.
You can opt out of marketing emails or messages at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Requesting removal from our marketing list
Please note that even if you opt out of marketing, we may still send service-related messages such as order confirmations, appointment details, or support updates.
8. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Provide customer service and after-sales support
- Maintain required business and financial records
- Resolve disputes
- Comply with legal obligations
When your information is no longer needed, we will securely delete or anonymize it where reasonably possible.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no website, online platform, or electronic transmission method can be guaranteed to be 100% secure. We encourage users to take appropriate precautions when sharing personal or technical information online.
10. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Object to certain uses of your data
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the details listed in this Privacy Policy. We may need to verify your identity before processing your request.
11. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any information.
12. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.
13. International Data Transfers
If you access our website from outside the UAE, your information may be processed or stored in countries where our website providers, service tools, or technology partners operate. By using our website, you understand that your information may be transferred and processed outside your country, subject to appropriate safeguards where applicable.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business operations, or legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or the way your data is handled, please contact us:
الثرموستات فقط
Email: Sales@justthermostat.com
Phone: +971 58 651 4678
Address: دبي الإمارات العربية المتحدة